I get it, purchasing products online is simple, cheaper, and easier than going to a brick and mortar store. We also live in a world were balancing work and family life is challenging. If we can save money by not going shopping outside the house, dealing with traffic, and paying for parking it saves time too. People seem to order everything online today from furniture, prescriptions, clothes, glasses, food, and even leash’s for eyes etc… These items are supposed to be delivered in matter of days right to consumers doors. Our world has become a global shopping center right at our finger tips at home. All you need is a credit card, computer, and a few minutes to fill-out the forms online. Sounds good right, but the reality is there are many downfalls shopping this way.
Just like everyone else I can see the benefits of shopping this way, but we don’t always consider what happens if things go wrong. Ordering from anther country is not always ideal when problems arise. What occurs if our items get stuck in customs, lost, or the company we bought from made an address error? Many online company’s use the national postal services to deliver parcels. In Canada that is Canada post, based on the law only senders can start an investigation. If all we have is an email to contact the sender, who perhaps is in a different time zone, and even if we get a hold of them can they speak English? Based on the law if an address is wrong, the parcel will go back to company not even the sender can stop that. I hear so many times that the parcels are not delivered to our doors. We will receive a delivery notice card must go to a post office for pick-up. To obtain our purchase, we need to present government issues identification to the postal clerk. This is almost as inconvenient as having to go shopping locally.
As a sidebar, I’m perplexed by people who order time sensitive items online like medication. In the event there are situations like I’ve mentioned above, this could be devastating to those consumers health.